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I paid a total of $239.00 in 2018 for an “Invizbox 2 Pro.” To date, I received nothing. I’ve stayed in touch over the years with customer service to check on the matter from time to time and was told that due to production issues, there was a bit of a backup. If you visit their website, there is no mention of the “Invizbox 2 Pro” whatsoever. I feel as if I have been tricked. They get to continue to produce the Go and Invizbox 2, AND they have chosen to keep my hard-earned money. They’ve never reached out to me to advise me of the status, I’ve always had to be the one to reach out to them. I understand production issues, BUT FOUR YEARS??? They’ve never even offered me a return of my original $239.00. If the team on this site wishes to contact me for copies of my correspondence with Invizbox, I’d be happy to provide it.
It took almost 2 months to arrive, pretty typical for standard shipping time from the UK to the US these days, but it was worth the wait! I'm a ProtonVPN user and was looking for a router-based solution. I have a Peplink Surf SOHO (a wonderful home router) and earlier this year they made available an OpenVPN client that would work with ProtonVPN. Unfortunately, the CPU demands only allowed about 11-12 Mbps throughput. Pepwave makes routers better able to handle the VPN encryption/decryption but they are pretty pricey, so I started looking elsewhere. My search ended with InvizBox. It can be purchased for use with their own VPN or purchased configured for use with several other VPNs, including ProtonVPN. It's designed to plug into an open LAN port on your primary router and it provides both 2.4 and 5 GHz wireless access points. The specs looked good so I ordered one. Installation and configuration changes went smoothly and I was up and running in less than an hour. I now have 40-50 Mbps throughput on a 75 Mbps internet connection and am very pleased. Testing for IP and DNS leaks shows rock-solid security. Highly recommended!
It took me a long time to set it up. The password on the device is hard to read. I had problems reading the last character. After several contacts with support, I finally get it working. Unfortunately, they don't have online chat but the response by e-mail is very fast. I always got a response within 24 hours or less, except on Fridays. After all, I'm now satisfied with the product. They have great support.
