I've been with them since 2015. Over the last few years their service has been suffering. Now emails to them are bouncing back because their email is full. Nobody is active in this company. Don't give them a cent of your money. If you have recently purchased a subscription, try to get your money back through your payment provider as earthVPN have been MIA for several months. Users can no longer log into their website. If you're getting overdue account emails, just send them to spam. Keep any correspondence you've made with them in attempt to get subscriptions cancelled.
The site is working, but the vpn servers are not working. But the bills are regularly sent to the mail. No one responds to tickets. A fake service that only works for payments. Be careful, do not pay there.
Found your website from YouTube VPN reviews, decided to go ahead and try EarthVPN based on this review. Paid the $39.99 for the annual plan and none of the VPNs work. I have tried and tried all week and none of the servers are working at all. Support isn't answering and it seems like the VPN is out of business. Since I used bitcoin my money is lost. Please update this review, so others do not end up like me.